Within any human organization conflict is inevitable…but combat is optional! Be it the classroom or meeting room, the need and opportunity to engage in emotionally charged, potentially uncomfortable conversations around behavior and expectations is ever present. The goal of this workshop is to understand and apply a concrete template for approaching these conversations with empathy and emotional intelligence. The end result will be to build your ability to have these conversations in a manner that engenders trust, and empowers others to grow in a positive manner that is good for them, for your relationship, and for your class or organization.